Return & Refund Policy
Standard Returns Policy
If you are not satisfied with your purchase, you may return eligible items within 30 days of receipt free of charge. Refunds will be issued for returned items; original shipping charges are non-refundable.
Return policies may be modified during promotional periods. Please review the specific terms and conditions of the promotion before placing your order.
For returns or exchanges of Qupast products purchased from other authorized retailers, please contact the retailer directly.
Return Process
- 1 To initiate a return, please contact us at support@qupast.com to request a return label.
- 2 Include your order number and details of the item(s) you wish to return. We will provide further instructions once we receive your email.
Damaged Items
If you receive damaged items, please submit a claim within 14 days of delivery.
Send an email to support@qupast.com with the subject line:
Including your order number and clear photos of the damaged item(s).
Missing Items
If you do not receive your full order, please contact us at support@qupast.com with the subject line:
and your order number.