Contact Us

🐾 We'd Love to Hear from You

Whether you have a question about an order, need help choosing the right product for your pet, or just want to say hello — the Qupast team is always happy to help.

📧 Email Support

For order inquiries, product questions, returns, or anything else — drop us an email and we'll get back to you promptly.

support@qupast.com

⏰ Service Hours

Monday – Friday
9:00 AM – 5:00 PM (EST)

We typically reply within 1 business day. Emails sent on weekends or holidays will be answered on the next working day.

📦 Track Your Order

Once your order has shipped, you'll receive a tracking number by email. You can follow your package's journey anytime at:

Track My Order →

🐱 Share Your Pet!

We love seeing happy pets enjoying their Qupast products. Send us a photo of your furry friend — you might just make our whole team's day.

"Every pet photo we receive gets pinned to our office wall." — The Qupast Team

❓ Common Questions

How long does shipping take?

Standard shipping typically takes 7–15 business days depending on your location. Expedited options may be available at checkout. You'll receive a tracking number once your order is dispatched.

Can I change or cancel my order after placing it?

We process orders quickly, but if you contact us within 12 hours of placing your order, we'll do our best to accommodate changes or cancellations. Email us at support@qupast.com as soon as possible.

What if my item arrives damaged or incorrect?

We're sorry if that happens! Please email us with your order number and a photo of the item within 7 days of delivery. We'll make it right — whether that's a replacement or a refund.

Do you ship internationally?

Yes! Qupast ships to pet families around the world. Shipping costs and delivery times vary by destination and will be calculated at checkout.

I didn't receive a reply — what should I do?

Please check your spam or junk folder first — our replies sometimes end up there. If you still can't find it, feel free to send us a follow-up email. To avoid delays, please send only one message per inquiry and we'll respond as quickly as we can.

Still Have Questions?

Use the contact form below or email us directly. We're a small team of real pet lovers — your message will always be read by a human.

Email Us Now →

Qupast — support@qupast.com  |  Mon–Fri, 9AM–5PM EST